Second Class Citizen Denied Maintenance Service30 October, 2011
The heat has been running constantly since Saturday. It is only by keeping the balcony door open and the heat set at 65 that I am able to keep the temperature below 80. Despite the fact it is only 51 degrees outside.
I placed my service request with EOS-21 emergency maintenance during the four o’clock hour yesterday afternoon. After six hours and five follow-up phone calls I had still not been contacted by someone on maintenance. As of noon today (twenty hours after the initial service request) I had not even received a phone call with an ETA on the service.
When I went to the leasing office to complain, the maintenance staff, via the phone, said to “tell HIM we might be able to get to HIM sometime tomorrow.” [emphasis added]. There was no need for the use of masculine pronoun, they had only my name and they were speaking with a female receptionist who referred to me as she and her.
I believe the implication here is clear.